Webinar: The Journey To A Customer Driven Marketplace



Better Boards is pleased to present The Journey To A Customer Driven Marketplace: The Realities & Practicalities of Organisational Transformation

Does your board and executive understand what it needs to do to win in the new customer driven marketplace?


The recording of this webinar is available for purchase here.


The strategic and organisational impacts and implications of the new customer-driven, competitive marketplace are profound. Never before and probably never again will the boards, chief executive officers and senior managers of Australian community businesses (NFPs) face such a cataclysmic shift in the way they need to think, behave and operate.


The shift from a government-funded, welfare paradigm to a customer-driven, competitive market paradigm should not be underestimated – there are immense strategic and organisational challenges as well as significant opportunities.


For leaders of community businesses the need to understand the realities and practicalities of re-engineering your business model, transforming your culture and reinventing your organisation is vital if your organisation is to be successful and sustainable in this new world order.


Hear from Australia’s leading not-for-profit board advisor, Michael Goldsworthy. As the principal consultant at Australian Strategic Services, Michael has worked with over 6000 not-for-profit organisations during his career. Michael has a profound understanding, practical experience and proven track record in assisting leaders (boards, chief executive officers and senior management teams) transform their organisations.


This Webinar will focus on the realities and practicalities of re-engineering your business model, transforming your culture and reinventing your organisation.


Join Michael for an engaging, pragmatic and step-by-step session.


Participants will be provided with a range of powerful & easy to use tools and supporting articles and presentations.


This 60-minute webinar will cover:

  • What the customer driven market place means for NFPs.
  • The shift in board member and executive thinking required to navigate this new reality.
  • The strategic challenges boards face in this new environment.
  • Tips on the opportunities that organisations will have in the new customer driven marketplace.
  • Re-engineer Your Business Model, Transform Your Culture, Reinvent Your Organisation

    This webinar is suitable for directors and executives of all levels.


    Everyone who registers for the webinar (even if you can’t make the live stream) will receive:

    • A recording of the webinar

    • A PDF copy of the slide deck

    • Copies of tools & templates from the webinar

    • A transcript of the webinar

      View our full schedule of webinars.


      Want to get this webinar for free?

      BoardWise members please email [email protected] to arrange complimentary registration for the live webinar.

Avatar About Better Boards

Better Boards Australasia connects the leaders of Australasian non-profit organisations to the knowledge and networks necessary to grow and develop their leadership skills and build a strong governance framework for their organisation.

Speak Your Mind