Better Boards Resources Customer Care

The Better Boards Resources customer service team are ready to assist you.

 

Contact Us

 

You can talk to our customer service team over the phone by calling +61 3 5429 3786 between 9am – 5pm AEST Monday to Friday. Or you can contact us anytime via email: [email protected]

 

General Information

 

Currency, GST & Tax:

 

All prices are in Australian dollars (AUD) and include 10% goods and service tax (GST).

 

Payment Methods:

 

Online payments are made through eWay or Paypal. Both options use the latest secure technology and fraud protection.

 

If you are not comfortable purchasing online, we also offer a number of other convenient payment options including phoning your credit card details (Visa & MasterCard) or direct deposit.

 

Please note that some payment methods, such as direct deposit, are not  instant transactions and orders will not be sent until the funds have been cleared. If you require your order to be sent immediately, we recommend credit card transactions.

 

Cancelling Your Order

 

After you have clicked “Place Order,” your order begins to process and you cannot make any online changes to it. To cancel your order prior to shipment, you must contact us via phone or email – please note that most orders process quickly and can enter the shipping process within minutes. If your order has already entered the shipping process, it cannot be changed or cancelled.

 

Are Your Stock Levels Correct?

 

Our stock levels are very accurate. However, rarely the product you ordered may not be in stock. We will contact you immediately to let you know if this occurs.

 

Privacy Policy

 

Better Boards Australasia respects your right to privacy.

 

Collection Of Information – Better Boards Australasia only collects the information needed to conduct our business. We may use your details to contact you regarding your order for reasons such as, but not limited to, failed credit card transactions, incomplete order information and stock availability. You will only receive special offers/promotions via email if you choose to sign up for our newsletter, which you can opt out of at any time. We will not sell your details to anyone.

 

Disclosure – For the purpose of processing your order, we may disclose your details to: Our payment gateway service provider and postage/courier companies. We may disclose your details where required by law to government or regulatory authorities.

 

Access – You have the right to access any of your personal details kept by Better Boards Australasia. You will be required to put this request in writing. If you would like any further information about our privacy policy, please contact us.

 

Returns & Exchanges
 

Returns/Exchanges for Physical Items

 

If you’d like to exchange your purchase for another, place a separate new order online or by calling on +61 3 5429 3786 now. We then arrange return of the previously ordered item(s) to Better Boards Australasia for a refund. Please read below for further details.

 

Better Boards Australasia does not offer credit and all orders are treated independently.

 

Physical Items purchased from Better Boards Australasia include a 45 day refund/exchange option (this excludes sale items, discount items, bulk purchases, DVDs, CDs, ebooks and other digital products). If the item you ordered is not quite what you had in mind you can return it for an exchange/refund, exclusive of shipping costs, within 45 days of date of purchase. We will recover the raw cost of the original postage from your initial payment and return the balance, even if your order was sent with a free postage offer.

 

All returned items need to be in perfect unused condition complete with original packaging and should include a copy of your order overview (will be with items in the parcel you receive). Should the product not be in original condition, please contact us before returning it. There is a $15.00 service and repacking charge for any returned items not in original unopened condition when returned.

 

You should also include a copy of the Returns/Exchange Form, which can be obtained by emailing us at [email protected]

 

We recommend that you return your unwanted items using registered post or trackable courier. We will not be held responsible for returned items that are lost in transit.

 

Returns/Exchanges for Digital Goods (ebooks, pdf reports, videos and audio)

 

Returns, refunds and exchanges are not available on digital goods. Digital goods include (but are not limited to) ebooks, PDF’s, CD’s, DVD’s and downloadable video and audio. Please choose carefully before purchasing digital goods.

 

Returns/Exchanges for Sale Items & Bulk/Special Rate Orders

Sale items, special order items, products purchased in large quantities or at reduced rates may not be returned, exchanged or refunded.

 

Warranty Returns

 

In the rare case that you receive a faulty/damaged product upon delivery, simply contact Better Boards Australasia and we will organise to have the item replaced. All faulty/damaged goods must be returned to us for inspection. We recommend that you return your unwanted items using registered post or trackable courier. We will not be held responsible if returned items are lost in transit.

 

When returning the defective items you should include your order overview and a completed copy of the Returns/Exchange Form, which can be downloaded here. Simply contact us before returning the goods and we will provide reply paid postage information.

 

Incorrect Delivery Returns

 

We do our very best to avoid this, but if you think you have received the wrong item, then please contact us.

 

When returning incorrectly delivered items you should include your order overview and a completed copy of the Returns/Exchange Form, which can be downloaded here. Simply contact us before returning the goods and we will provide reply paid postage information.