Resolving Small Conflicts Before They Become Big Problems

In any organisation, challenging situations will appear from time to time. But, as the saying goes, “Conflict is inevitable, Combat is optional”.

In this session, we will explore how the way you respond to conflict can either lead you towards combat or deliver you to a peaceful, productive outcome. Using her experience from hundreds of disputes and extensive knowledge of negotiation theory, Nicole will provide you with concrete skills to manage difficult situations that arise within your organisation.

This session will look at how to respond to conflict in a way which will minimise the risk of escalation and maximise the chance of an efficient resolution.

In this session Nicole will:

• the psychology of conflict
• 3 common mistakes people make in dealing with conflict
• 4 key tips to resolve conflict

Don’t miss this opportunity to learn from Nicole’s extensive experience and insights into resolving disputes effectively. Secure your spot today to become more proficient in navigating challenging situations and promoting a positive organisaitonal environment.

Nicole Davidson is a commercial mediator and a negotiation trainer and advisor. An accredited meditator since 2016, Nicole brings a wealth of experience in the legal, insolvency and banking sectors to her mediation practice. She has consulted across a broad range of industries in Australia, Europe and the Middle East. In recent years, Nicole's work has been recognised with several awards including the Resolution Institute's Award for Achievement by an Emerging Practitioner, the Australian Law Awards Mediator or the Year and recognition as on of Inside Small Business magazine’s Top 50 Small Business Leaders.

Thursday 15 August 2024, 1.00pm – 2.00pm (AEST)

Everyone who registers for the webinar (even if you can’t make the live stream) will receive access to:

• A recording of the webinar*
• A PDF copy of the slide deck

Individual (1 - 3 people): $85.00 per person
Whole board (4 - 10 people): $340.00 for the group
Max. group size of 10 ppl per group registration. Must all be from the same organisation