Better Boards Conference 2024

Better Boards Conference 2024 Master the Art of the Boardroom SYDNEY, 14 & 15 JUNE 2024


Navigating Transformation: A Governance and Leadership Odyssey with Inclusee

Rachael Cook

CEO, Inclusee

Rachael is a highly experienced, multiple award-winning, CEO with a passion for values-based leadership that prioritises people.

Rachael has led major organisational transformations, cultural changes, and capability development to achieve outstanding results that have been recognised by awards such as CEO Magazine,,InnovAGING, Australian Financial Review, iAwards, Qld Community Achievement Awards, and HR Australia.

As CEO of a not-for-profit charity, Rachael achieved 100% performance of funding agreements and reached capacity for the first time in the organisations fifty-year history. Despite leading a fully remote work force that delivers all services virtually, Rachael's management team received a 95% approval rating and an amazing 91% staff engagement rating.

Rachael achieved this through her commitment to implementing realistic strategies that focus on innovative solutions to ensure sustainable operations that continue to connect communities. Her focus on putting people first has created a culture so engaged, her team create new Christmas socks with her face on them every year to thank her for being a wonderful leader.

Join me, the CEO of Inclusee a NFP and charity, on a transformative journey, where I’ll share our four-year saga from crisis to triumph.

Inclusee, a 50-year-old organisation, faced closure amid a myriad of challenges: a failed audit, financial turmoil, and a void in purpose. Discover how, as a seasoned leader, I reignited the organisation’s purpose and enthusiasm, challenging existing norms and defining new values.

Through strategic realignment and adherence to aged care standards, we implemented a robust governance structure. Learn how I overhauled all systems and processes, including CRM and financial measures, to foster a culture of excellence, which has seen us receive multiple industry awards and a recent 97% audit rating.

I’ll show how we redefined staff roles, let go of ineffective funding streams, and collaborated with the board and major stakeholders to sculpt a new organisational identity. I’ll share the insights I gained through our success story of transitioning to a fully remote workforce, implementing innovative well-being programs, and unifying service delivery for a 100% performance rate.

Our achievements speak volumes – from national award winners with a remarkable 91% engagement score to reaching service capacity. Join our session for actionable insights, evidence-based strategies,and practical tools that demonstrate the power of transformative governance and inspirational leadership.

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Conference Partners

HLB Mann Judd
Virtual Support Specialists
Integrite Insurance
Australian Ageing Agenda
Russell Kennedy Lawyers