Digital Transformation and Governance: 5 Key Questions for NFP Boards

Not-for-profit (NFP) organisations, like government and private sector organisations, vary widely in progress on digital transformation. Ready or not, NFP boards are increasingly being asked to invest in digital transformation projects and to respond to the changing environment of online services, user-directed interfaces and integrated systems. The definition of digital transformation below sums up the broad strategic, operational and social factors that are encompassed by the term: Digital transformation is the profound and accelerating transformation of business activities, processes, competencies and models to fully leverage the changes and opportunities of digital technologies and their impact across society in a strategic and prioritised way, with present and future shifts in mind.