Articles written by Wenda Gumulya

Integrating ESG into Not-for-Profits: Managing Risks and Opportunities

Environmental, Social and Governance (ESG) strategies and practices have become important aspects for Not-For-Profits (NFPs). The three ESG pillars are not only essential in risk management but have also been seen as emerging considerations for growth and opportunities. The three pillars of ESG are: “E” - the Environmental aspects. This refers to the NFP’s environmental impact and environmental stewardship. “S” - the Social aspects. This refers to how the NFP manages relationships with, and creates value for, stakeholders - including the interaction with its employees, beneficiaries, and the community.

Cultural Intelligence (CQ) for Not-for-Profit Organisations

If your not-for-profit organisation serves a diverse community, has stakeholders (staff, volunteers, donors) who come from a culturally and linguistically diverse (CALD) background, or operates in multiple different locations, then cultural intelligence has a direct effect on the success of your programs and services. Culture refers to the total way of life of a group of people. It comprises everything that a group of people thinks, says, does and makes — deposit of knowledge, systems, beliefs, values, roles, art, habits, cuisines, symbols and attitudes.

The Three-Wheel Framework of Customer-Centricity

We are now living in a world where customers have more choices than ever before and organisations face the challenge of distinguishing themselves from the dozens of nearly identical providers, products and services. Adopting a customer-centric approach is one approach to tackling this test for organisations. What is customer-centricity? Customer-centricity refers to the strategy of putting customers front and centre in the organisation’s strategy and activities. Customer-centric organisations are designed from the outside in: defining who the customer is, what they care about, and how they interact with the organisation.

Customer-Centricity and Creating Better Social Outcomes

How important do you think customers are for your not-for-profit (NFP) organisation to achieve its objectives? Can you see the relationship between customer-centricity and your organisation’s goals to create better social outcomes? In this article, I invite you to explore the concept of customer-centricity in NFP organisations, understand its values, as well as present some case studies to demonstrate how this approach can help your organisation to create better social outcomes.