Listen: Take Notice of and Act on What Someone Says
“First of all,” he said, “if you can learn a simple trick, Scout, you’ll get along a lot better with all kinds of folks. You never really understand a person until you consider things from his point of view …until you climb into his skin and walk around in it.”1
Many of us have been consumers and carers. Whether it’s shopping, queuing for an event, visiting a GP, picking kids up after school, or supporting an ageing parent.