Articles

From Inc to Ltd: Making the change to Company Limited by Guarantee

Not-for-profit (NFP) organisations face more demand for structure, accountability and transparency than ever before. Not only are there more NFPs that are growing into multi-million and multi-billion …

How to Embed Cultural Safety in Healthcare Governance

Cultural safety for Australia’s First Peoples (which includes the terms Aboriginal, Torres Strait Islanders, and Indigenous Australians) has emerged as a key principle to address for healthcare …

Listen: Take Notice of and Act on What Someone Says

“First of all,” he said, “if you can learn a simple trick, Scout, you’ll get along a lot better with all kinds of folks. You never really understand a person until you consider things from his point …

Keeping it Simple by Emphasising Purpose

Complexity abounds in modern organisations, including in their boards. Many organisations – of all sizes – are run as if they are bureaucracies, with lots of hierarchy and lots of organisational …

How Cost Effective is Your Board?

The job of the board is to direct. That involves making decisions about what to do, how to organise, and who to engage with to further the purpose of the organisation. Those decisions, if taken …

The Three-Wheel Framework of Customer-Centricity

We are now living in a world where customers have more choices than ever before and organisations face the challenge of distinguishing themselves from the dozens of nearly identical providers, …

Are you ‘Processful’ or ‘Purposeful’ – A Governance Dilemma

I recently went overseas to a country that I knew would challenge me in many ways… an experience I relished. I enjoyed what the country had to offer in attractions and experiences, and observed a …

Association Boards: Getting to "Yay!"

Board consensus is not about reaching lowest common denominator, grudging agreements, but about making decisions together that board members accept and can actively support, particularly when …

How Innovation Can Help You Do More With Less 

There is probably not a single organisation in Australia that is trying to do less work with more resources. It simply doesn’t happen. On the flipside, thousands of organisations both in the public …

Documenting Customer-Centricity

It would be hard to find a business that did not place customer-centricity as a priority and not-for-profits have in recent times started to catch on. However, customers for many not-for-profit …