Articles

How Innovation Can Help You Do More With Less 

There is probably not a single organisation in Australia that is trying to do less work with more resources. It simply doesn’t happen. On the flipside, thousands of organisations both in the public and private sectors are trying to do more with less – a much more challenging proposition. The role for innovation in solving this proposition is a significant one. However, many companies associate innovation solely with customer-facing, product or service innovations.

Documenting Customer-Centricity

It would be hard to find a business that did not place customer-centricity as a priority and not-for-profits have in recent times started to catch on. However, customers for many not-for-profit organisations will differ from that of a for-profit organisation. For not-for-profits, the “customer” could range from the beneficiaries of the organisation, to their supporters, stakeholders, members or clients. Customer-Centric Constitution Customer-centricity will often require a cultural shift, and fundamental to any sort of cultural shift in this sector is an organisation’s documentation.

Why Millennials Could Be the Missing Link in Your Boardroom

When it comes to non-executive board positions, Millennials (or Gen Y) are often snubbed in favour of more experienced directors, or overlooked entirely. However, they could be the key to creating the perfect balance in your boardroom. Of all publicly listed companies in Australia, about 2% of their directors are under the age of 45. The stats are better for the non-profit world but I’d wager that very few of these positions are filled by people under 30.

What to Look for During Customer-Centric Transformation

Government reforms in NDIS and Aged Care mean many for-purpose service providers must transform to become customer-centred organisations and many are struggling in this journey. To complete any successful business transformation, CEOs must have four foundations in place – the right language, leadership, people and business model. Whether your organisation is transitioning to a customer-centric model by deploying a new company-wide IT system, merging to provide a national footprint or trying to re-engineer your culture, these are all forms of business transformation.

Why Listen? How Listening Skills Can Improve Your Board

When people talk about communication skills for the C-suite or the boardroom, many think of speaking or presenting. Communication is seen as how we share our ideas, our knowledge, our opinions, our hopes, fears and aspirations with others. We communicate to influence others, to tell them what to do or think, to warn them, to advise them, to challenge or confront them. We use our words to achieve many goals.

When should you schedule your board meetings?

When should you schedule your board meetings? In this short video Raph Goldsworthy (Managing Director, Better Boards) talks about how your chronotype and the chronotype of each board member should influence when you choose to schedule your board meetings. Key Points Due to our chronotype there are optimal times we are best at strategic thinking and decision-making. Looking at the chronotype’s of your board members can help you consider the optimal time of day to hold board meetings Transcript

Your Guide to More Effective Board Meetings

Most people know that meetings of any kind can be unproductive, and unfortunately board meetings are no exception. In many cases, board meetings are even more unproductive than everyday office meetings. Why? We can point to any number of reasons: personality clashes between board members, high-stress topics, and organisational or community politics can cause no end of problems. But most unproductive board meetings (and board problems in general) are actually caused by structural choices or assumptions.

Meeting Minutes, An Essential Guide for Directors

Important decisions are made all the time in the boardroom and accurate meeting minutes are crucial as a record of those decisions and discussions. Taking minutes, though, can seem like a time-consuming chore. But, as high profile legal cases have shown, minutes are increasingly being used as a way to determine whether directors are properly performing their duties and responsibilities. How to take good minutes Lawyer Brian Herd summarises minutes as “a true and accurate record of the meeting”, which must contain “clear and concise notes of main discussion points, be accurate and a clear register of decisions”.

Decoding the Ethical Framework

Revelations about the governance failings in some of our most iconic organisations is again challenging our paradigms about how organisations are, or can be, controlled and held accountable. Attention has turned to Ethical Frameworks to hammer morality back into corporate governance. So what is this new development, albeit one two and a half thousand years in the making? Time to decode the Ethical Framework. As the Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry rolls on, more questions are being asked about how effective governance is achieved.

Why Crisis Management is a Boardroom Responsibility

The single most important recent development in crisis management is the growing recognition that responsibility for this critical function lies absolutely with the board and top executives. While there surely is no shortage of agenda items jostling for board attention, there is ample evidence that leaders who ignore the new crisis management best practice are placing their organisation at serious risk. Most importantly, potential damage from a crisis applies to organisations of all types and all sizes.